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Lansweeper freeware6/12/2023 ![]() If you have to eventually switch to another product because Spiceworks doesn't fit your business needs or lacks particular features, you've wasted time and effort, thereby costing your business in terms of hours worked on deployment and training. For instance, Spiceworks doesn't offer SLA tracking and live chat, and therefore will not be useful for businesses that need these features. ![]() There are other products with advanced functionalities that may better align with your business needs. And since there's no paid version of the product, there's no way to get rid of them. Spiceworks makes money from ads, but those ads can be obstructive for some business users. ![]() In fact, it can even prove more expensive than some paid products. Capterra reviewers have rated the software highly-it's free and has free customer support, and it's packed with essential help desk features such as ticketing, email support management, and knowledge base management.īut despite these advantages, Spiceworks may not be the best product for your IT help desk needs. When it comes to managing your IT help desk, Spiceworks can be an amazing product.
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